Operator guideEN

Email Templates

Operator workspace for email-template inventory, subject and body maintenance, test-send checks, and notification linkage.

How to use this guide

Start with the main guide

Follow the explanation and examples first. Extra definitions and formulas are available below when you need them.

What this module is for

Use Email Templates to manage the reusable email bodies and subjects that CRM workflows send to players.

The module is the operator-facing place to:

  • browse the current template library
  • check which active templates still need translated subject or body content
  • create a new template
  • edit per-language subject and HTML body
  • run a test-send before trusting a new version
  • link or unlink notification behavior from the same template record

Main surfaces

  • List: grouped inventory of template families, with activation control, preview, CSV export, and edit navigation
  • Form: create and edit workflow for one template, including per-language content and test email

Known caveats

  • The route also exposes a Notifications tab inside the same FE component, but that tab is documented separately under Notifications.
  • HTML preview on the list page is an on-screen rendering of the stored template body with current settings substitutions. It is not proof that an email was delivered.
  • Send test email is only available on the edit flow, not on the create form.
More help

Related pages

Email Templates / Form

Create and edit workflow for one email template, including per-language subject and HTML body, dynamic variables, translation helpers, and test-send.

Email Templates / List

Grouped template inventory with untranslated-template context, CSV export, HTML preview, activation toggle, and edit navigation.

Notifications

Operator workspace for notification-template inventory, linked email shell preview, and notification create or edit workflow.

Actions / Merchant Balance

Operator workspace for reviewing the merchant-balance transaction journal and creating manual debit or credit adjustments.

Activity Tag Rules

Operator documentation for activity-driven tag automation rules, including list, create, edit, detail inspection, and recent application history.

Activity Tag Rules / Applications

Read-only recent recorded application rows inside rule detail, including user ID, tag outcome, timestamp, and captured activity payload.