Operator-facing knowledge base

Search help for dashboards, grids, fields, and actions.

Open documentation the same way operators encounter CRM work: by screen, metric, field, action, or module. Pages are written for backoffice users first and remain searchable for support and AI assistants.

Production shell

Single internal portal

Search, help routing, and page browsing stay in one internal docs portal. Editorial workflows remain available on separate pages so the operator window stays clean.

CRM help readyMetric-first searchEditorial split
Pages

Browse content

292 page(s)
crmmerchant-balanceactionsfinance

Merchant Balance / Form

Create-only form for posting a manual debit or credit transaction into the merchant-balance journal.

crmmerchant-balanceactionsfinance

Merchant Balance / List

Transaction journal for manual merchant-balance entries, with date filtering, pagination, and a separate current-balance summary.

crmmerchant-balanceactionsfinance

Merchant Balance

Operator workspace for reviewing the merchant-balance transaction journal and creating manual debit or credit adjustments.

crmactivity-tag-ruletagsrules

Activity Tag Rules / Create

Create flow for a new activity tag rule, including optional clone-from-existing behavior and condition testing.

crmactivity-tag-ruletagsrules

Activity Tag Rules / Detail

Rule inspection page with backend identity, conditions, timestamps, impact estimate, run action, delete action, and recent application history.

crmactivity-tag-ruletagsrules

Activity Tag Rules / Edit

Edit flow for one backend rule or a grouped add and remove pair, including split or merge behavior and condition testing.

crmactivity-tag-ruletagsrules

Activity Tag Rules / List

Main inventory for activity-driven tag rules, with search, activity and status filters, grouped rows, clone, edit, and run actions.

crmactivity-tag-ruletagsautomation

Activity Tag Rules

Operator documentation for activity-driven tag automation rules, including list, create, edit, detail inspection, and recent application history.

crmactivity-tag-rule-applicationtagsapplications

Activity Tag Rules / Applications

Recent application history shown inside the detail page for one rule, including action performed, timestamp, and captured activity data.

crmoptin-clickanalyticsoptin

Analytics / Opt-In Clicks / List

Combined analytics surface with summary cards, feature and daily trend blocks, filters, export, bulk delete, and a paginated raw opt-in record table.

crmoptin-clickanalyticsoptin

Analytics / Opt-In Clicks

Operator documentation for the low-frequency Opt-In Clicks analytics page, including embedded summary cards, trend blocks, filters, export, and delete actions.

crmauto-tag-ruleauto-tagscreate

Auto Tags Manager / Create

Full rule-builder for a new automatic tagging rule, including tag actions, coupon actions, KPI field selection, and draft impact estimation.

crmauto-tag-ruleauto-tagsdetail

Auto Tags Manager / Detail

Edit surface for one existing auto-tag rule, using the same dynamic rule builder as create but with a persisted rule payload and ID-backed updates.

crmauto-tag-ruleauto-tagslist

Auto Tags Manager / List

Rule inventory with search, direct navigation to create or reorder, row-level run controls, and job history or recovery actions.

crmauto-tag-ruleauto-tagsrules

Auto Tags Manager

Operator documentation for automatic tag rules, including list monitoring, create or edit, queued job control, and manual rule ordering.

crmauto-tag-ruleauto-tagsreorder

Auto Tags Manager / Order

Manual drag-and-drop ordering screen for valid auto-tag rules, with a single save action that rewrites sort positions.

crmbet-limitlimitsbetting

Bet Limits / Detail

Saved bet-limit edit workspace for one rule, including locked category scope, targeting, and behavior flags.

crmbet-limitlimitsbetting

Bet Limits / Form

Create workspace for bet-limit rules, including category fan-out, currency preview, player-tag targeting, and behavior flags.

crmbet-limitlimitsbetting

Bet Limits / List

Bet-limit inventory page for reviewing configured limits and opening saved records.

crmbet-limitlimitsbetting

Bet Limits

Operator documentation for bet-limit inventory, create flow, and saved limit detail pages.

crmbonus-mapbonus-mapform

Bonus Map / Form

Shared create-and-edit form that captures a Bonus Map name, unique key, title and button translations, and the campaign period.

crmbonus-mapbonus-maplist

Bonus Map / List

Grid of all Bonus Map campaigns with derived lifecycle status, period, generated-day progress, and create, edit, and delete controls.

crmbonus-mapbonus-mapbonuses

Bonus Map

Operator guide for building retention Bonus Map campaigns, a draft-first calendar of daily prizes that players claim across a fixed period.

crmbonus-triggerbonus-triggerslist

Bonus Triggers / List

Single-page trigger configuration workspace with one editable card per trigger, coupon-code chip management, expiration time editing, comments, and a full-form submit action.

crmbonus-triggerbonusestriggers

Bonus Triggers

Operator documentation for the bonus trigger configuration screen used to maintain trigger names, coupon-code mappings, expiry minutes, and comments.

crmbonusbonusesform

Bonuses / Create And Edit

Create and edit workspace for reusable bonus definitions, including targeting, per-currency reward settings, and linked promotional content.

crmbonusbonuseslist

Bonuses / List

Main working catalog for bonus definitions with search, archive mode, type filters, group filters, and row actions.

crmbonusbonusescrm

Bonuses

Operator documentation for bonus catalog management, bonus editing, and player-issued bonus follow-up.

crmuser-bonusbonusesrelations

Bonuses / Player Bonuses

Related operator ledger for issued bonus instances, including filters, CSV export, and per-user bonus detail.

crmbonusbonusesdetail

Bonuses / View

Read-only bonus detail screen used to inspect one reusable bonus definition before editing it.

crmaggregatorcasinoaggregators

Casino / Aggregators / List

Table view for casino aggregators with activation status and a single row-level enable or disable action.

crmaggregatorcasinoaggregators

Casino / Aggregators

Operator overview for the casino-side aggregator registry and its activation workflow.

crmcasino-bannercasinobanners

Casino / Banners / List

Working list for casino banners and their operator maintenance flow.

crmcasino-bannercasinobanners

Casino / Banners

Operator overview for the casino banner-management surface.

crmcasino-categorycasinocategories

Casino / Categories / Form

Create and edit workflow for top-level casino categories, including translations, status, and icon selection.

crmcasino-categorycasinocategories

Casino / Categories / List

Searchable category catalog with create, edit, status toggle, and reorder entrypoints.

crmcasino-categorycasinocategories

Casino / Categories

Operator guide for casino top-level categories, their list workflow, create or edit form, and manual ordering screen.

crmcasino-categorycasinocategories

Casino / Categories / Reorder

Drag-and-drop screen for changing the visible category order in the casino catalog.

crmcasino-collectioncasinocollections

Casino / Collections / Form

Create and edit form for one collection, including translated name and description, image selection, and active state.

crmcasino-collectioncasinocollections

Casino / Collections / List

Searchable collection grid with status filter, game counts, summary cards, and row-level maintenance actions.

crmcasino-collectioncasinocollections

Casino / Collections

Operator guide for casino collection catalog maintenance, including list, create or edit, reorder, and add-games relation flow.

crmcasino-collectioncasinocollections

Casino / Collections / Add Games

Relation workflow for assigning, removing, ordering, or bulk-loading games in a collection.

crmcasino-collectioncasinocollections

Casino / Collections / Reorder

Drag-and-drop ordering screen for the whole casino collection list.

crmcasino-gamecasinogames

Casino / Games / Disabling

Dedicated maintenance surface for global gambling enable or disable controls.

crmcasino-gamecasinogames

Casino / Games / Optimize

Dedicated optimization and maintenance workflow for casino game rows.

crmcasino-gamecasinogames

Casino / Games / Form

Edit flow for one casino game record from the raw catalog.

crmcasino-gamecasinogames

Casino / Games / List

Primary casino game catalog grid with stats cards, filters, and maintenance entrypoints such as edit, reorder, import, disable, and optimize.

crmcasino-gamecasinogames

Casino / Games

Operator documentation for the casino game catalog, game edit flow, reorder tooling, global gambling controls, and optimization maintenance surfaces.

crmcasino-gamecasinogames

Casino / Games / Reorder

Drag-and-drop and list-maintenance workspace for curated game order management.

crmmaster-casino-gamecasinogames

Casino / Master Game / Detail

Single-record workspace for one master casino game opened from the main casino catalog.

crmmaster-casino-gamecasinogames

Casino / Master Game

Overview for the master-game detail workspace used from the casino catalog.

crmcasino-catalogcasinocrm

Casino Catalog

Operator guide for casino-side game catalog administration, including games, categories, providers, sub-categories, aggregators, and ordering workflows.

crmcasino-providercasinoproviders

Casino / Providers / Form

Edit workspace for one casino provider.

crmcasino-providercasinoproviders

Casino / Providers / List

Provider table with status, game count, timestamps, and row-level activation controls.

crmcasino-providercasinoproviders

Casino / Providers

Operator guide for casino provider catalog management, edit flow, and blocked-country restrictions.

crmcasino-providercasinoproviders

Casino / Providers / Blocked Countries

Relation page for country-level provider restrictions.

crmcasino-sub-categorycasinosub-categories

Casino / Sub-categories / Form

Create and edit form for one sub-category, including translations, description, icon handling, parent category, and active state.

crmcasino-sub-categorycasinosub-categories

Casino / Sub-categories / List

Searchable sub-category grid with parent-category filter, status filter, game counts, and row-level maintenance actions.

crmcasino-sub-categorycasinosub-categories

Casino / Sub-categories

Operator guide for sub-category catalog maintenance, including list, create or edit, reorder, and add-games relation flow.

crmcasino-sub-categorycasinosub-categories

Casino / Sub-categories / Add Games

Relation workflow for assigning or removing games from a sub-category.

crmcasino-sub-categorycasinosub-categories

Casino / Sub-categories / Reorder

Parent-category-specific ordering screen for sub-categories.

crmchallenge-auto-configchallengesauto-configs

Challenges / Auto Configs

Configuration surface for recurring challenge generation, schedule rules, prize templates, and immediate generate-now runs.

crmchallengechallengesdetail

Challenges / Detail

Operator detail surface for one challenge record, including edit sections, duplicate flow, and original challenge metadata.

crmchallengechallengesform

Challenges / Create And Edit

Create and edit flow for challenge title, game, multiplier goal, currency thresholds, prize setup, creator identity, and lifecycle flags.

crmchallengechallengeslist

Challenges / List

Main challenge catalog with status tabs, source tabs, active toggle, row actions, and winner lookup.

crmchallengechallengescrm

Challenges

Operator documentation for challenge catalog management, challenge editing, winner handling, permission rules, and automatic generation configs.

crmchallenge-permissionchallengespermissions

Challenges / Permissions

Rule-management surface for deciding which users can qualify for challenge creation or visibility.

crmcms-assetcmsassets

CMS / Assets / List

Searchable asset catalog with upload, replace, rename, preview, and delete flows for CMS media.

crmcms-assetcmsassets

CMS / Assets

Operator guide for the CMS asset library used to upload, organize, update, and delete reusable media files.

crmcms-bannercmsbanners

CMS / Banners / Detail

Full banner editor for draft content, publish flow, delete flow, and visibility settings.

crmcms-bannercmsbanners

CMS / Banners / Form

Create-banner modal for the initial banner key and banner name.

crmcms-bannercmsbanners

CMS / Banners / List

Banner inventory grid with operator filters, untranslated-language stats, and create-banner entrypoints.

crmcms-bannercmsbanners

CMS / Banners

Banner workspace for inventory filtering, draft editing, visibility control, and publish/delete actions.

crmcms-configurationcmsconfiguration

CMS / Configuration / Detail

Modal-based configuration editor for metadata, market scope, draft content, publish flow, and status changes.

crmcms-configurationcmsconfiguration

CMS / Configuration / List

Configuration catalog with filters, version state, country scope, and operator actions for create, publish, delete, import, and export.

crmcms-configurationcmsconfiguration

CMS / Configuration

Operator guide for shared CMS configuration records, version publishing, country assignment, and variable comparison tooling.

crmcms-country-messagecmscountry-message

CMS / Country Message / Detail

AI greeting manager with settings, per-locale preview, generation controls, recent greetings, and activity logs.

crmcms-country-messagecmscountry-message

CMS / Country Message

Operator guide for the AI greeting manager used to configure, preview, generate, renew, and clear country-specific greeting messages.

crmcms-languagecmslanguages

CMS / Languages / List

Enabled-language inventory with primary-language control and add or remove workflows for CMS localization.

crmcms-languagecmslanguages

CMS / Languages

Operator guide for the active language set used across CMS translation and localization workflows.

crmcmscmscontent

CMS

Operator map for assets, banners, pages, configuration, country messages, languages, resources, and scripts in the CRM CMS area.

crmcms-pagecmspages

CMS / Pages / Detail

Full page editor for draft content, publish/delete flow, visibility settings, and older-version switching.

crmcms-pagecmspages

CMS / Pages / Form

Create-page modal for the initial page key and page name.

crmcms-pagecmspages

CMS / Pages / List

CMS page inventory grid with operator filters, untranslated-language stats, and create-page entrypoints.

crmcms-pagecmspages

CMS / Pages

CMS page workspace for inventory, draft editing, publish/delete actions, and page visibility settings.

crmcms-registration-bannerscmsbanners

CMS / Registration Banners / Detail

Selection and ordering screen for registration-modal banners, with per-banner edit, reorder, and remove controls and a single save.

crmcms-registration-bannerscmsbanners

CMS / Registration Banners

Operator guide for choosing and ordering which active, published CMS banners appear in the registration modal.

crmcms-resourcecmsresources

CMS / Resources / List

Shared resource inventory with filters, status chips, modal editing, publish flow, and translation support panels.

crmcms-resourcecmsresources

CMS / Resources

Operator guide for the shared resource catalog used to store text, array, and object content with draft, publish, and translation workflows.

crmcms-scriptcmsscripts

CMS / Scripts / List

Script inventory with modal-based create, update, delete, and audience-flag management.

crmcms-scriptcmsscripts

CMS / Scripts

Operator guide for managing reusable head and body scripts injected by the CMS layer.

crmcontent-pagecontentform

Content / Form

Create and edit workflow for legacy content pages, including localized title/content and active visibility.

crmcontent-pagecontentlist

Content / List

Legacy content inventory with search, active/inactive filtering, and navigation into create, edit, and view flows.

crmcontent-pagecontentpages

Content

Legacy content CRUD workflow for create, edit, view, and visibility changes under `/content`.

crmcontent-pagecontentview

Content / View

Read-only inspection surface for one admin-owned CMS page record.

crmcountrycountrieslist

Countries / List

Country inventory page used to review configured country entries and open related mappings.

crmcountrycountriessettings

Countries

Operator guide for country inventory and country-specific blocked games or blocked providers relations.

crmcountry-game-relationcountriesgames

Countries / Games Relation

Related games view linked from one country record to show country-specific game mappings or restrictions.

crmcountry-provider-relationcountriesproviders

Countries / Providers Relation

Related providers view linked from one country record to show country-specific provider mappings or restrictions.

crmcoupon-codecoupon-codesaffiliate

Coupon Codes / List

Main affiliate coupon-code workspace with catalog stats, PID reference panel, inline create or edit modals, filters, export, and destructive delete confirmation.

crmcoupon-codecoupon-codesaffiliate

Coupon Codes

Operator documentation for affiliate coupon-code maintenance, inline create or edit modals, coupon usage counts, and the reference PID panel.

crmcurrencycurrenciesdetail

Currencies / Detail

Saved currency edit workspace for one currency, including icon upload, asset selection, and rate maintenance.

crmcurrencycurrenciesform

Currencies / Form

Create workspace for one currency record, including code-driven type suggestion and numeric rate inputs.

crmcurrencycurrencieslist

Currencies / List

Currency inventory page for reviewing configured currencies and opening create or saved-record flows.

crmcurrencycurrenciessettings

Currencies

Operator guide for currency inventory, create flow, and edit workspace.

crmdashboarddashboardbonus

Dashboard / Bonus Payouts

Shared comparison widget rendered for tournament, challenge, and no-deposit bonus payout groups.

crmdashboarddashboardgame-reports

Dashboard / Game Reports

Deep comparison widget for Games and Providers with separate backend paths, multiple grouping options, search, and a mix of backend and frontend summary logic.

crmdashboarddashboardggr

Dashboard / GGR Chart

Revenue trend chart with frontend summary cards derived from the loaded time series.

crmdashboarddashboardkpi

Dashboard / KPI Reports

Sortable KPI table for games or providers, used to compare betting and GGR-style metrics by entity rather than by time bucket.

crmdashboarddashboardkpi

Dashboard / KPI Summary

Comparison table for high-level KPI rows across today, yesterday, month-to-date, and the selected period, with frontend trend chips and data-source badges.

crmdashboarddashboardlive

Dashboard / Live Player Report

Card-based snapshot of today's GGR, total players, conversion rates, active players, and merchant balance.

crmdashboarddashboardbackoffice

Dashboard Overview

Main Backoffice Dashboard guide for clients who need to understand what each widget shows, which filters affect it, and where to look when numbers seem inconsistent.

crmdashboarddashboardcharts

Dashboard / Performance Overview

Container widget for Casino, Banking, and Registrations charts with shared date-range and streamer-data controls.

crmdashboarddashboardliability

Dashboard / Player Liability

Currency-level liability snapshot with frontend summary cards for total, positive, negative, and currency-count exposure.

crmdashboarddashboardplayers

Dashboard / Player Statistics

Top-player table for winners, losers, and depositors, with rank, player identity, level, and amount shown in a compact comparison view.

crmdistribution-listdistribution-listsdetail

Distribution Lists / Detail

Read-only detail workspace for one distribution list and the contacts currently attached to it.

crmdistribution-listdistribution-listsform

Distribution Lists / Form

Rename flow for an existing distribution list plus the implicit create-a-list branch triggered from the CSV upload card.

crmdistribution-listnewsletterdistribution-lists

Distribution Lists

Operator documentation for newsletter recipient lists, including detail, rename, contacts inspection, and CSV upload or attach flows.

crmdistribution-list-contactdistribution-listscontacts

Distribution Lists / Contacts

Read-only contact grid attached to one newsletter distribution list.

crmdistribution-list-uploaddistribution-listsupload

Distribution Lists / Upload Flow

CSV preview and upload flow used to validate files, create a target list when needed, and attach contacts.

crmdomaindomainsdetail

Domains / Detail

Saved-domain workspace for editing one domain record and its type-specific settings.

crmdomaindomainsform

Domains / Form

Create-domain workflow for a new domain record, including type-specific settings, allowlists, and registration configuration.

crmdomaindomainslist

Domains / List

Domain inventory with create navigation, edit entrypoints, and direct active or disabled toggling from the grid.

crmdomaindomainssettings

Domains

Operator documentation for domain inventory, domain creation, edit workspace, and activation rules.

crmemail-newsletternewslettercampaigns

Email Newsletters / Program

Full create and edit workflow for one newsletter campaign program, including recipients, templates, notifications, coupons, and delivery settings.

crmemail-newsletternewslettercampaigns

Email Newsletters / Campaigns

Main newsletter program inventory with filters, status badges, active-state checks, and edit navigation.

crmemail-newsletternewslettercampaigns

Email Newsletters

Operator workspace for newsletter campaigns, distribution lists, and send-log review through the backoffice newsletter proxy.

crmdistribution-listnewsletterdistribution-lists

Email Newsletters / Distribution Lists

Reusable contact-list inventory with CSV preview, upload, create, and add-contacts actions.

crmnewsletter-send-lognewslettersend-logs

Email Newsletters / Send Logs

Delivery-log search surface for newsletter sends, with campaign, email, status, and UTC date filters.

crmemail-templateemailtemplates

Email Templates / Form

Create and edit workflow for one email template, including per-language subject and HTML body, dynamic variables, translation helpers, and test-send.

crmemail-templateemailtemplates

Email Templates / List

Grouped template inventory with untranslated-template context, CSV export, HTML preview, activation toggle, and edit navigation.

crmemail-templateemailtemplates

Email Templates

Operator workspace for email-template inventory, subject and body maintenance, test-send checks, and notification linkage.

crmgallery-imageimage-gallerylist

Image Gallery / List

Standalone upload-and-gallery page with drag-and-drop file upload, thumbnail preview, delete confirmation, and automatic gallery refresh after upload or removal.

crmimage-assetmediaassets

Image Gallery

Operator documentation for the image upload screen used to add and review gallery assets.

crmkyc-labelkyclabels

KYC Labels / Form

Embedded create and update modals for KYC labels, including multilingual text fields, required or single-sided flags, camera-capture options, and translation helpers.

crmkyc-labelkyclabels

KYC Labels / List

The KYC label inventory page with label name, required and single-sided indicators, expandable language rows, and create or edit entrypoints.

crmkyc-labelkyclabels

KYC Labels

Operator documentation for the KYC label inventory page, including the labels table and the embedded create and update modals.

crmlanguagelanguageslist

Languages / List

Paginated language catalog with status filtering and confirmation-based activate or deactivate actions.

crmlanguagelanguageslocalization

Languages / Module Overview

Operator guide for the language catalog page used to review language availability and toggle active status.

crmloyalty-levelcrmloyalty

Loyalty Programs / List

Inline-editable loyalty-level ladder with add, last-row delete, submit, level-image selection, and loyalty-price recalculation.

crmloyalty-levelcrmloyalty

Loyalty Programs

Operator guide for the low-frequency loyalty-level configuration screen, including inline level editing and loyalty-price recalculation.

crmmonthly-limitlimitsmonthly

Monthly Limits / Detail

Saved monthly-limit edit workspace for one rule, including persisted active state and gate logic.

crmmonthly-limitlimitsmonthly

Monthly Limits / Form

Create workspace for monthly-limit rules, including deposit-count and amount gates plus create-time backend caveats.

crmmonthly-limitlimitsmonthly

Monthly Limits / List

Monthly-limit inventory page for reviewing configured limits and opening saved records.

crmmonthly-limitmonthly-limitssettings

Monthly Limits

Operator guide for monthly-limit inventory, create flow, and edit workspace.

crmnotification-templatenotificationsform

Notifications / Form

Create and edit workflow for one notification template, including localized content, sender avatar, and priority settings.

crmnotification-templatenotificationslist

Notifications / List

Notification-template inventory built from linked email-template rows, with create navigation, edit navigation, HTML preview, and linked status toggle.

crmnotification-templatenotificationstemplates

Notifications

Operator workspace for notification-template inventory, linked email-template status, and notification create or edit workflow.

crmnx-aggregatornxaggregators

NX / Aggregators / Detail

Record-level workspace for one NX aggregator.

crmnx-aggregatornxaggregators

NX / Aggregators / List

Compact list of NX aggregators with key, name, and status.

crmnx-aggregatornxaggregators

NX / Aggregators

Overview for NX aggregator list and record detail surfaces.

crmnx-categorynxcategories

NX / Categories / Detail

Record-level workspace for one NX category.

crmnx-categorynxcategories

NX / Categories / List

Main NX category grid with filters, modal-based create flow, and row navigation into detail.

crmnx-categorynxcategories

NX / Categories

Operator guide for NX category list, detail, mapping relations, and ordering flows.

crmnx-categorynxcategories

NX / Categories / Category Mapping

Relation page for linking one NX category to other categories.

crmnx-categorynxcategories

NX / Categories / Game Mapping

Relation page for linking one NX category to games.

crmnx-categorynxcategories

NX / Categories / Reorder

Ordering screen for NX categories.

crmnx-country-restrictionnxcountries

NX / Countries / Detail

Record-level workspace for one NX country restriction.

crmnx-country-restrictionnxcountries

NX / Countries / List

Country restriction list with code, alpha2 code, flag, and country name.

crmnx-country-restrictionnxcountries

NX / Countries

Operator guide for NX country restrictions, list filtering, and country-level detail maintenance.

crmnx-currencynxcurrencies

NX / Currencies / Detail

Record-level workspace for one NX currency.

crmnx-currencynxcurrencies

NX / Currencies / List

Currency grid showing code, symbol, decimal precision, and display name.

crmnx-currencynxcurrencies

NX / Currencies

Operator guide for NX currencies, currency detail, and mapping relations to games and providers.

crmnx-currencynxcurrencies

NX / Currencies / Game Mapping

Relation page for linking one currency to games.

crmnx-currencynxcurrencies

NX / Currencies / Provider Mapping

Relation page for linking one currency to providers.

crmnx-gamenxgames

NX / Games / Detail

Record-level workspace for one NX game.

crmnx-gamenxgames

NX / Games / List

Main NX games grid with filters, provider context, and reorder entrypoint.

crmnx-gamenxgames

NX / Games

Operator guide for NX game list, record detail, mapping relations, restriction mapping, and ordering workflows.

crmnx-gamenxgames

NX / Games / Category Mapping

Relation page for linking one game to categories.

crmnx-gamenxgames

NX / Games / Currency Mapping

Relation page for linking one game to currencies.

crmnx-gamenxgames

NX / Games / Restriction Mapping

Relation page for linking one NX game to country or market restrictions.

crmnx-gamenxgames

NX / Games / Reorder

Ordering screen for NX games.

crmnx-offernxoffers

NX / Offers / Detail

Record-level workspace for one NX offer.

crmnx-offernxoffers

NX / Offers / List

Offer grid with type, activation mode, status, and issued-offer count.

crmnx-offernxoffers

NX / Offers

Operator guide for NX offer list and offer detail surfaces.

crmnx-catalognxcrm

NX Catalog And Mapping

Operator guide for NX catalog and mapping surfaces, including games, categories, providers, currencies, countries, aggregators, offers, and ordering screens.

crmnx-providernxproviders

NX / Providers / Detail

Record-level workspace for one NX provider.

crmnx-providernxproviders

NX / Providers / List

Provider grid with id, provider, aggregator, and status columns.

crmnx-providernxproviders

NX / Providers

Operator guide for NX providers, provider detail, and provider-currency mapping.

crmnx-providernxproviders

NX / Providers / Currency Mapping

Relation page for linking one provider to currencies.

crmpayment-methodcrmpayments

Payment Methods / Form

Full create and edit flow for payment methods, including normal form mode, JSON mode, logo upload, geo/currency restrictions, amount rules, and crypto-specific toggles.

crmpayment-methodcrmpayments

Payment Methods / List

Filterable catalog view for payment methods, provider variants, top-level status cards, and quick actions such as create, edit, delete, JSON import/export, and global order save.

crmpayment-methodcrmpayments

Payment Methods Overview

Operator guide for the internal payment-method catalog, the create/edit flow, and the player-facing ordering tools used in backoffice.

crmpayment-methodcrmpayments

Payment Methods / Order

Country- and traffic-aware ordering screen for deposit methods, with casino-side scored order on read and admin override rules for manual ranking.

crmpayment

Payments Overview

# Payments Overview This page should explain how operators inspect and manage payment activity in the CRM. ## Intended operator questions - what states can a payment have - which f

crmplayerplayersdetail

Players / Detail Workspace

Main player workbench at `/player/[playerId]` with tabbed sections, player-level actions, and modal-based operator workflows.

crmplayerplayerslist

Players / List

Main player search and monitoring surface with shared table/grid rendering, KYC quick tabs, affiliate lookup, last-deposit filters, CSV export, and direct navigation into the player workspace.

crmplayerplayerscrm

Players / Module Overview

Operator map for the Players area covering the player list, leads list, player workspace, relation pages, and player-scoped reports.

crmplayer-activityplayersactivities

Players / Activity Log

Standalone player activity history page with filters for activity, device, date range, PID, country, tags, and comment-group context.

crmapi-requestplayersapi

Players / API Requests

Inspection page for player-related API event logs, with payload search, system and time filters, row-level JSON export, and a three-mode request/response viewer.

crmuser-bonusplayersbonuses

Players / Bonus Detail

Read-only detail page for one issued bonus, showing user, bonus, transaction, issuer, game, and lifecycle metadata.

crmuser-bonusplayersbonuses

Players / Bonuses

Cross-player issued-bonus inventory with server-side filters, preview popover, CSV export, and navigation into one issued-bonus detail page.

crmleadplayersleads

Players / Leads

Lead list built on the shared player-table surface, with permission-gated CSV preview/import, optional update of existing leads, and progress polling.

crmrestricted-userplayerssanctions

Players / Sanction List

Restricted-user maintenance and sanctions synchronization screen for manually managed and auto-generated sanctions matches.

crmplayerplayersreport

Players / Game Report

Per-player game or provider report inside the player workspace, filtered by date option and grouped either by game or by provider.

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Players / KPI Summary

Grouped player-level KPI snapshot inside the player workspace, covering player info, deposits, withdrawals, casino totals, bonus cost, and predictive metrics.

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Players / Session Report

Per-session view of wagering, wins, deposits, withdrawals, balances, geolocation, and termination reasons for one player.

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Players / Banking

Banking tab inside the player workspace with transaction filters, a paginated banking grid, analytics cards, CSV export, and automatic-withdrawal availability.

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Players / Fraud Detection

Fraud-detection tab inside the player workspace with fraud risk assessment, related fraud reports, IP analysis, and identity-graph filtering.

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Players / Inbox

Inbox tab inside the player workspace for reviewing sent notifications, filtering by read state or notification type, and resending or deleting messages.

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Players / KYC Status

KYC tab inside the player workspace for browsing user documents, checking third-party verification state, and approving, rejecting, or re-requesting documents.

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Players / Overview

Default overview tab inside the player workspace for identity, contact, compliance, loyalty, risk, and editable profile fields such as CPF.

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Players / Wallet

Wallet tab inside the player workspace showing one or more player wallets, balances, and wallet metadata used during manual balance operations.

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Referrals / List

Referral-focused player list with shared filters, a referrer column, CSV export, and profile links for both the referred user and the referrer.

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Referrals Overview

Operator guide for the low-frequency referrals list that reuses the shared players grid to review referred users and jump into player profiles.

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Reporting / Affiliate Events Report

Audit log of the events and saved amounts the platform sent to the affiliate system, with per-currency successful totals and a CSV export.

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Reporting / Bonus Performance

Grouped bonus performance report for activations, amounts, deposits, withdrawals, GGR, and NGR by bonus item.

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Reporting / Card Approval Rates

Snapshot report of card deposit approval rates for NetworxPay, Paydex, and Carouseller, split by Trusted and NonTrusted players, with today versus the previous 30 days and today top decline reasons.

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Reporting / Change Notification Detail

Detail page for one audit entry, including actor metadata, description, and before/after comparison views.

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Reporting / Change Notifications

Audit list for recorded configuration, administrator, and system change entries with filters for actor, entity, and change type.

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Reporting / Control Verification

Monitoring workspace for integrity verification runs, compliance scoring, baseline control, and component-by-component failure review.

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Reporting / FTD Cohort Retention

Long-term retention and revenue-quality report that groups players by their first deposit date and measures D7 and D30 activity and deposit retention plus deposits, GGR, and NGR per cohort.

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Reporting / FTD Cohort

Cohort report for post-FTD activity, depositors, and deposit-amount retention after the first successful deposit.

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Reporting / Game Statistics

Detailed game analytics by title, type, country, and category with wagering, revenue, and session metrics.

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Reporting / Gaming Performance

Grouped gaming analytics report for wagered, won, GGR, NGR, RTP, and player activity by game, game type, or country.

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Reporting / Gaming Revenue

Time-based revenue report for deposits, withdrawals, balances, and optional gaming totals across the selected period.

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Reporting / Identity Graph Backfill

Operator guide for the Identity Graph backfill job runner: start a bounded historical user sync, watch progress, and stop a running job.

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Reporting / Key Performance

Time-based marketing and product performance report for visits, registrations, deposits, GGR, NGR, and marketing expenses.

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Reporting / MKT Performance

Grouped affiliate MKT performance report for depositors, deposits, GGR, NGR, and marketing deductions.

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Reporting

Canonical entrypoint for standalone reporting pages outside the main Dashboard widgets.

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Reporting / Player Exclusions

Audit report for exclusion records, exclusion ownership, and active versus inactive restriction coverage.

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Reporting / Player KPI Report

Bulk player-level KPI export: one row per player with deposit, gameplay, bonus, and activity metrics for a chosen period, filterable and exportable to CSV.

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Reporting / Dashboard

Embedded reporting dashboard that opens the configured Superset dashboard inside Backoffice.

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Reports / Hub

Navigation surface for standalone reports and audit workspaces outside the Dashboard homepage.

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Reporting / Visits CTR Cohort

Cohort report for visit-to-registration conversion and CTR behavior over time.

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SEO / Detail

Embedded page-level SEO editor for one URL, including metadata fields, preview tabs, image selection, translation, and save actions.

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SEO / Module Overview

Operator guide for the SEO Management Studio used to review page metadata, open one page for editing, and save SEO changes back to the site.

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Affiliate Deals / Form

Create and edit form for affiliate deals, including PID, date window, commercial terms, and responsible person.

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Affiliate Deals / List

Searchable table of affiliate deal rows with PID filter, create action, dashboard shortcut, and edit/delete row actions.

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Affiliate Deals Overview

Operator guide for affiliate-deal records, their create/edit flow, and the performance dashboard that reconciles contract settings with delivered traffic and revenue metrics.

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Affiliate Deals / Dashboard

Deal-period performance report that combines traffic, deposit, GGR, NGR, payout, and ROI metrics for affiliate deals.

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Affiliate Payment Settings / Detail

Saved affiliate payment-setting detail page for reviewing one configured record.

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Affiliate Payment Settings / Form

Create and edit form for one affiliate payment-setting record, with visible PID targeting, minimum deposit threshold, and active-state control.

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Affiliate Payment Settings / List

Affiliate payment settings inventory page for reviewing configured rows and opening saved records.

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Affiliate Payment Settings

Operator documentation for the affiliate payment configuration workspace, including payment settings and sending-window tabs.

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Affiliate Payment Settings / Sending Window

Related sending-window surface attached to affiliate payment settings.

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Affiliate Settings / Detail

Saved affiliate detail workspace for reviewing one affiliate and opening report actions.

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Affiliate Settings / List

Affiliate inventory list used to review saved affiliates and open detail or report flows.

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Affiliate Settings

Operator documentation for affiliate inventory, one-affiliate detail, and related conversion or PID performance reporting surfaces.

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Affiliate Settings / Conversion Stats

Affiliate conversion report linked from the affiliate settings area.

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Affiliate Settings / PID Performance

PID performance report linked from the affiliate settings area.

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Automatic Withdrawal / Detail

Management workspace for automatic withdrawal, combining the rules register with processed history and the non-qualified withdrawal queue.

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Automatic Withdrawal / Form

Create and edit form for one automatic-withdrawal rule, including thresholds, KYC, countries, methods, tags, and per-currency limits.

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Automatic Withdrawal / List

Rule register for automatic-withdrawal logic, with search, status filtering, row actions, and create navigation.

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Automatic Withdrawal Overview

Operator guide for automatic-withdrawal rules, the create and edit flow, and the management workspace that also exposes withdrawal history and non-qualified withdrawals.

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Casino Settings / Detail

Grouped casino settings workspace with save, clear-cache, section navigation, and special handling for refer-a-friend fields.

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Casino Settings Overview

Operator guide for the main casino settings workspace, including grouped core settings, refer-a-friend fields, cache clearing, and save behavior.

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CPA Qualification / Detail

Tabbed management workspace for CPA qualification, switching between grouped configurations and affiliate tracking events.

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CPA Qualification / Form

Create and edit form for one CPA qualification configuration row, including deposit, wagering, risk, hold period, country scope, and monthly cap.

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CPA Qualification / List

Grouped PID table for CPA qualification configurations, with filters, grouped row expansion, status toggles, and navigation into the grouped editor.

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CPA Qualification Overview

Operator guide for CPA qualification settings, grouped PID configurations, and the tracking-events workspace used by affiliate operations.

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CPA Qualification / Group

Grouped PID editor for CPA qualification, with one shared rule set and optional country-specific overrides.

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Refer A Friend / Detail

Refer-a-friend settings page for reviewing one consolidated settings surface.

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Refer a Friend

Operator documentation for the refer-a-friend subsection hosted by the shared casino settings editor.

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System Settings / Detail

System settings page for reviewing one consolidated system-configuration surface.

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System Settings

Operator documentation for the grouped system settings editor, including JSON, HTML, and encrypted field handling.

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Signup Fields / Detail

Single-surface grid for reviewing the registration field set and saving required-field changes.

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Signup Fields

Operator surface for deciding which registration fields are required in the global registration profile.

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Staff / Detail Model

Shared detail payload for one admin account, used by both the read-only view page and the edit form.

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Staff / Form

Combined create and edit workflow for one backoffice administrator account, including role, group, parent-admin, and permission matrix rules.

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Staff / List

Staff inventory with search, create navigation, view or edit entrypoints, and a restricted demo-admin action.

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Staff

Operator documentation for backoffice administrator accounts, including list, create or edit, read-only inspection, and permission review.

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Staff / Permissions

Read-only explanation of the permission matrix shown inside the staff view workspace.

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Staff / View

Read-oriented staff workspace with overview fields and a dedicated permissions tab.

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Tournaments / Activities

Grid of generated tournament instances, used for ongoing and past tournament operations.

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Tournaments / Activity Detail

Full create/edit surface for one generated tournament instance, including participant drill-down, manual recalculation, prize resend, and active-instance translation support.

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Tournaments / Activity Log

Tournament-specific activity feed shown in the fourth landing-page tab, used to inspect tournament errors and lifecycle events from the user activity stream.

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Tournaments / Activity Preview

Read-only operator preview of one tournament instance, including stats cards, timing windows, targeting, prize overview, and participant leaderboard.

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Tournaments / Detail

Create and edit surface for one tournament configuration, including localized content, schedule, targeting, prize tiers, and translation support.

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Tournaments / List

Scheduler catalog for tournament configurations with name and active-state filters, repeat interpretation, and edit/create actions.

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Tournaments

Operator documentation for tournament configuration management, active tournament instances, participant leaderboards, prize resend actions, and translation support.

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Tournaments / Participant Leaderboard

Nested participant table used inside activity detail and preview for ranking, wagering, coupon assignment status, recalculation, and prize resend.

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Tournaments / Translations

Translation health widget on the tournaments landing page, used to inspect untranslated records and trigger bulk translation.

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Transactions / Banking

Filterable banking transaction dashboard with weekly summary cards, backend stats charts, CSV export, and a detailed ledger-style table.

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Transactions / Casino Transaction Detail

Read-only detail page for a single casino transaction identified by `casinoTransactionId`.

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Transactions / Casino

Game transaction dashboard with real-time list mode, monthly analytics mode, filterable table, and a dedicated transaction detail route.

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Transactions / Shared Detail Modals

Reusable read-only transaction payload modals for banking-style rows on banking, withdrawals, and failed-deposit surfaces.

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Transactions / Failed Deposit

Triage grid for failed deposit rows, their provider reasons, and the error-group classification used for later analysis.

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Transactions / Failed Deposit Error Groups

Configuration surface for creating, editing, importing, exporting, and assigning failed-deposit error groups and their reasons.

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Transactions / KYC

Action-heavy KYC document queue exposed under the transactions area for document review, verification, re-request, download, and third-party checks.

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Transactions Overview

Operator map for banking, casino, withdrawal, failed-deposit, and KYC transaction surfaces in Backoffice CRM.

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Transactions / Withdrawals

Action-heavy payout queue with filters, status controls, postponed payout handling, provider payload modals, and CSV export.

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URLs / Form

Embedded page-level URL editor opened from CMS Page Editor to add, update, save, and remove URL rows for one page key.

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URLs / List

Standalone URL inventory with search, page and locale filters, FE-only ID sorting, public-link copy, and linked CMS page navigation.

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URLs

Operator documentation for the URL inventory and the embedded page-level URL editor used from CMS Page Editor.

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Wheel of Fortune / Detail

Manage/edit wizard for one existing wheel, including step saves, final publish, and post-publish updates.

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Wheel of Fortune / Create

Five-step wheel wizard for identity, settings, UI, segments, and visibility, with local-draft bootstrap, server step saves, translation helpers, and live preview before publish.

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Wheel of Fortune / List

Main wheel catalog with status tabs, server pagination, active toggle, edit action, and delete action.

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Wheel of Fortune

Operator documentation for the Wheel of Fortune catalog, step-based draft creation flow, manage/edit wizard, publishing rules, and visibility controls.

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CRM Glossary / Confusing Terms

Shared glossary for CRM labels that are easy to confuse across dashboard, challenges, CMS, and bonus-related workflows.

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Shared Roles - Doc Access and Operator Roles

Roles reference mapping documentation-access roles (viewer/editor/reviewer) and the main CRM operator roles to what each can see and do.

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Shared Operator Status Vocabularies

Reusable status vocabularies that recur across CRM operator surfaces (account, KYC/review, issued-bonus, transaction), with the meaning of each value and the module that owns it.