Operator guideEN

Players / List

Main player search and monitoring surface with shared table/grid rendering, KYC quick tabs, affiliate lookup, last-deposit filters, CSV export, and direct navigation into the player workspace.

How to use this guide

Start with the main guide

Follow the explanation and examples first. Extra definitions and formulas are available below when you need them.

What this page shows

Players / List is the default CRM entrypoint for finding a player and moving into the detailed player workspace.

It combines:

  • shared PlayersTable filter controls
  • quick KYC tabs for player mode only
  • table and grid-card result views
  • sortable table headers
  • pagination and row-limit controls
  • CSV export of the current result set
  • direct navigation into /player/[playerId]

When to use it

Use this page when you need to:

  • find a player by email, internal ID, or marketing tracking identifiers
  • narrow the list by KYC status, country, tags, registration window, affiliate Sub ID 2, or last-deposit timing
  • export the current player slice for offline review
  • open the full player workspace for one user

How to read it

The page has three practical layers:

  1. Filter panel for search, affiliate lookup, KYC, country, tags, date window, and last-deposit logic.
  2. Quick KYC tabs for All Players, Pending KYC, Verified, and Rejected.
  3. Result view in either table mode or grid-card mode, with pagination at the bottom.

The primary navigation field is the Email column. For player rows it opens /player/[playerId].

Filters that change the result

  • Search player
  • Search ClickID or PID
  • Search Sub ID 2
  • Status
  • Country
  • Include tags
  • Exclude tags
  • Date start
  • Date end
  • Last Deposit Date
  • Deposit from
  • Deposit to

Actions operators use most

  • Apply Filters
  • Refresh
  • Export Players CSV
  • Switch between table and grid view
  • Sort table columns
  • Change page or Limit
  • Open Player Workspace

Known caveats

  • The page header currently renders a Create Player button, but this page does not route it to a verified create-player flow.
  • Status in the filter row maps to kycStatus; the row badge Status is a separate active/inactive account flag rendered from isActive.
  • Search ClickID or PID and Search Sub ID 2 use dedicated affiliate lookup behavior; they are not the same as plain player text search.
  • The Last Deposit Date selector changes the query semantics. Never deposited removes the date inputs and filters for players without a qualifying deposit.
  • When plain text Search player is non-empty, the request uses 2022-01-01 as the start date.
  • Refresh re-submits the current filter form; it can apply staged filter edits and reset pagination instead of only refreshing the existing loaded result.
  • Include/exclude tag changes auto-submit shortly after selection.
  • CSV export uses the already applied query state; unsent draft filter edits are not included until filters are applied.
  • CSV export omits sort direction from the download query.
  • Lead import and lead-only edit restrictions belong to /players/leads, not to this page.
More details

Definitions and formulas

Open only the section you need. The relevant section opens automatically when you request help for a specific item on screen.

Columns10 topicsOpen details

Id

Internal user ID shown as the first column.

Visual Type
grid-column

Email

Main navigation field for opening the player workspace.

Visual Type
grid-column

Name

Human-readable player name shown with avatar initials.

Visual Type
grid-column

Status

Active/inactive account badge on the list page.

Visual Type
badge

Balance

Current wallet balance formatted with the wallet currency code.

Visual Type
amount

Currency Code

Wallet currency displayed on the list page.

Visual Type
chip

KYC Status

Verification badge separate from the active/inactive account status.

Visual Type
badge

Country

Player country code shown in the list.

Visual Type
text

Tags

Visible segmentation tags attached to the player.

Visual Type
chips

Edit Player

Opens the player workspace from the final action column or the grid-card footer.

Visual Type
action
Filters12 topicsOpen details

Search player

Free-text player search, typically by email, user ID, first name, or nickname.

Type
text
Affects
list_results

Search ClickID or PID

Narrows the list by affiliate or marketing tracking identifiers through a dedicated backend SQL branch.

Type
text
Affects
list_results

Search Sub ID 2

Narrows the list by affiliate Sub ID 2 tracking value through a dedicated affiliate lookup branch.

Type
text
Affects
list_results

Status

Filters the list by KYC status bucket, not by account active/inactive state.

Type
select
Affects
list_results, quick_tabs
Values
All, Approved, Pending, Rejected, Requested, Re requested

Country

Restricts the list to a country code.

Type
select
Affects
list_results

Include tags

Requires the player row to include the selected tags.

Type
multi-select
Affects
list_results

Exclude tags

Removes players carrying any of the selected tags.

Type
multi-select
Affects
list_results

Date start

Lower bound for the main date range filter used on the page.

Type
date
Affects
registration_window

Date end

Upper bound for the main date range filter used on the page.

Type
date
Affects
registration_window

Last Deposit Date

Switches the last-deposit filter between `Any`, `Between`, `Before`, `After`, and `Never deposited` modes.

Type
select
Affects
list_results
Values
Any, Between, Before, After, Never deposited

Deposit from / Deposit date

Lower or single date bound when a deposit-date operator is selected.

Type
date
Affects
list_results

Deposit to

Upper date bound when the deposit-date operator is `between`.

Type
date
Affects
list_results
View modes2 topicsOpen details

Table view

Dense grid view intended for scanning and sorting.

Grid view

Card view intended for quicker visual inspection on smaller result sets.

More help

Related pages

Players / Banking

Banking tab inside the player workspace with transaction filters, a paginated banking grid, analytics cards, CSV export, and automatic-withdrawal availability.

Players / Detail Workspace

Main player workbench at `/player/[playerId]` with tabbed sections, player-level actions, and modal-based operator workflows.

Players / Fraud Detection

Fraud-detection tab inside the player workspace with MaxMind risk assessment, related fraud-account reports, IP analysis, and Identity Graph filtering.

Players / Game Report

Per-player game or provider report inside the player workspace, filtered by date option and grouped either by game or by provider.

Players / Inbox

Inbox tab inside the player workspace for reviewing delivered notifications, filtering by read state or notification type, and resending or soft-deleting message deliveries.

Players / KPI Summary

Grouped player-level KPI snapshot inside the player workspace, covering player info, deposits, withdrawals, casino totals, bonus cost, and predictive metrics.