Operator guideEN

Players / Wallet

Wallet tab inside the player workspace showing one or more player wallets, balances, and wallet metadata used during manual balance operations.

How to use this guide

Start with the main guide

Follow the explanation and examples first. Extra definitions and formulas are available below when you need them.

What this tab shows

Players / Wallet is the balance tab inside the player workspace. It shows the player's current wallet set and the metadata operators usually need before running manual wallet actions.

When to use it

Use this tab when you need to:

  • confirm the active wallet and its currency
  • check real-balance, non-cash balance, and wallet card status
  • check vault balance when the vault feature or existing vault funds make it visible
  • compare multiple wallets attached to the same player
  • prepare for Manage Wallet or Add Adjustment actions from the workspace header

How to read it

The tab renders one card per wallet. The active wallet is highlighted with the verified badge and ACTIVE chip. Each card focuses on:

  • current cash amount
  • non-cash amount
  • vault balance when visible
  • owner type and currency chips
  • wallet ownership metadata
  • creation, update, and last-transaction timing
  • whether the card is the active wallet or a secondary wallet

If more than one wallet exists, operators can expand a card with More Details to inspect the full wallet details.

Header actions tied to this tab

The tab itself is read-only, but operators normally use it as the inspection surface before opening two header-level mutation flows:

  • Manage Wallet: manual add/remove money flow for a selected wallet
  • Add Adjustment: manual bet/win adjustment flow linked to a selected wallet and game

Those actions do not mutate data inside the tab card itself. They open separate modals, validate required values, and only change balances after the operator submits the modal successfully.

Known caveats

  • This tab is a read surface. Manual balance changes are triggered from header modals such as Manage Wallet and Add Adjustment, not from inline controls inside the tab itself.
  • The visible layout is card-based, not a grid. Search in docs should therefore use wallet terms such as wallet balance, non-cash amount, or manage wallet, not table-column wording.
  • If the multi-wallet payload is empty, the tab falls back to the player's primary wallet so operators can still inspect the active wallet.
  • The Wallet Type switch inside Manage Wallet shows Cash and a disabled Bonus option. Operators currently cannot post manual bonus-balance changes from this modal.
  • Vault Balance appears when the vault feature is enabled or when a wallet already has a positive vault amount. This means trapped/protected funds can remain visible even if the feature is disabled later.
  • Last Transaction in the expanded card is a display convenience. The current UI reuses Updated At and shows No transactions yet only when the timestamp is missing.
  • Manage Wallet can send manual deposit/withdrawal tracking when Sent Manual Deposit/Withdrawal to Affiliates is enabled. Turning that setting off does not stop the wallet update; it only stops that extra tracking side effect.
  • Add Adjustment posts a casino transaction with adjustment or marketing semantics depending on the selected game identifier, so it should be used for game-linked corrections, not for ordinary cash top-ups.
More help

Related pages

Players / Banking

Banking tab inside the player workspace with transaction filters, a paginated banking grid, analytics cards, CSV export, and automatic-withdrawal availability.

Players / Detail Workspace

Main player workbench at `/player/[playerId]` with tabbed sections, player-level actions, and modal-based operator workflows.

Players / Fraud Detection

Fraud-detection tab inside the player workspace with MaxMind risk assessment, related fraud-account reports, IP analysis, and Identity Graph filtering.

Players / Game Report

Per-player game or provider report inside the player workspace, filtered by date option and grouped either by game or by provider.

Players / Inbox

Inbox tab inside the player workspace for reviewing delivered notifications, filtering by read state or notification type, and resending or soft-deleting message deliveries.

Players / KPI Summary

Grouped player-level KPI snapshot inside the player workspace, covering player info, deposits, withdrawals, casino totals, bonus cost, and predictive metrics.